Dafacto

  • Home
  • About
  • Blog
  • My Book
  • Contact
  • Social
    • Twitter
    • Flickr
    • LinkedIn
    • Facebook
    • Instagram
Home » Blog » Design » The squint UX test — Bank of America vs Lending Club

The squint UX test — Bank of America vs Lending Club

February 8, 2011 3 Comments

A nice little UI/UX test is the “Squint Test” — i.e. as you look at a screen or interface, squint or defocus your eyes, and see if you can discern the system’s structure and navigation.

Let’s say you’re a Lending Club or Bank of America customer. You’re probably going to represent one of the site’s more frequently accessing class of visitor, and so it’d be nice if logging in was one of the more efficient workflows.

To simulate the squint test, I’ve blurred both home pages. Have a look, and see if you can quickly identify the login links at Lending Club and Bank of America.

At Bank of America, if you guessed that the login is that big red block in the upper left, you’d be right.

At Lending Club, if you guessed that smallish gray button in the upper right, you’d be wrong; that says “Join Lending Club”. iIf you guessed one of those two big buttons in the middle of the home page, you’d be wrong; those are “See for yourself” and “Check your rate” (respectively).

The login, which is probably the most clicked item on the whole home page at Lending Club, is the small text item to the left of the Join button, which reads “Sign in”.

Filed Under: Design Tagged With: Design

Hi there! I’m Matt—a co-founder at Makalu and Brazilian Jiu-Jitsu black belt. I wrote a book you should read about investing and financial freedom, Money for Something.

  • nic

    the sad reality is lendingclub has relatively no incentive to help their users log in. why would they help existing borrowers log in at the sacrifice of conversion?

  • Pingback: Tweets that mention The squint UX test — Bank of America vs Lending Club | This user’s experience -- Topsy.com()

  • Matt Henderson

    @nic — I’m actually a lender at LendingClub, so they should have incentive to make logging is as easy and efficient as possible. The motivation for this article was my visiting of the site to reinvest available cash, and then getting frustrated at not quickly finding the login link.

    Although I wish they’d give more importance to the user experience, I’m happy with the service overall. I’ve been with both LendingClub and Prosper for about two years, and remain excited about peer-to-peer lending as a concept.

I’m Matt Henderson—co-founder at Makalu, author and Brazilian Jiu-Jitsu black belt.

Get updates by email

Your email is safe, and you can unsubscribe at any time

Popular Posts

  • The Big Short—A brief summary of the 2008 financial collapse
  • Fixed — Stopped the tccd process in Mac OS X Mavericks from consuming CPU and memory
  • How to setup a Wordpress site on a Mac mini running OS X Server Yosemite
  • How to setup a roaming wifi network over ethernet with an Airport Extreme and Airport Express
  • A Two-Context Approach to GTD with OmniFocus
  • My experience with the Paleo diet
  • How to create a kill-switched VPN on Mac OS X with Little Snitch

Recent Posts

  • Email, please
  • The difference between developers and product designers
  • My interview about Bitcoin and blockchains on the Gruvi podcast
  • Why keeping it simple would be a better choice for TransferWise

Tags

Apple Bitcoin BJJ Books Business Businesses Chess Customer Service Cycling Design eBooks Economics Education Fail Finance Fitness Funny Geek GTD Health Ideas Investing iOS KeyboardMaestro Mac Makalu Money for Something Personal Politics Productivity Products RaceSplitter Rants Rego Religion Society Spain Spam Spammers Sports Technology Tips UI+UX User Experience WordPress

Categories

  • Books (2)
  • Brazilian Jiu Jitsu (14)
  • Business (41)
  • Chess (21)
  • Design (50)
  • Life (29)
  • Makalu (28)
  • Money (24)
  • Productivity (12)
  • Products (20)
  • Rants (98)
  • Society (29)
  • Sports (12)
  • Technology (205)
  • Tidbits (120)
  • Travel (26)

Copyright © 2016 · All rights reserved.