It’s been an unfortunate week of customer support around the board.
Last year, I purchased 11 licenses of the Backblaze online backup product for Makalu. Even then, the experience of working with the Backblaze people was a little odd; for example, I had to go through the process of getting a quote from the sales guy, which turned out to be precisely 11 times the cost of a consumer single-license. Whatever.
We moved forward, had our corporate account setup, installed the software, and begin receiving monthly usage reports from Backblaze.
A year later, we’ve decided that we can get by with four, rather than 11 licenses. (Dropbox has made Backblaze redundant for us, to a certain extent.)