Skip to content

Category: Rants

Rants — Bitching and moaning

Hours of lost time because Delta airlines do not validate new account email addresses

A few months ago, a frequent-traveler named “Matthew Henderson” from New York City signed up at Delta.com, accidentally providing my Gmail email address instead of their own (which is likely some minor variant of mine.) Since then, I’ve been the lucky recipient of nearly weekly email notifications regarding Matthew’s ticket purchases, travel plans and seat upgrades. Next week, in fact, Matthew is traveling to Cancun—lucky guy!

Spamming the SEO Spammers

Right, there’s another one. If you run a website, I’m sure you’ve gotten your share of these:

Hi there!

We found your weblisting on one of the back pages of Google. Wouldn’t you rather be up front? Our experts in Search Engine Optimization can help you become more visible and more productive. A quick email will get you details.

Thanks in advance!
Silvia Abernathy

Awful customer support at Backblaze

It’s been an unfortunate week of customer support around the board.

Last year, I purchased 11 licenses of the Backblaze online backup product for Makalu. Even then, the experience of working with the Backblaze people was a little odd; for example, I had to go through the process of getting a quote from the sales guy, which turned out to be precisely 11 times the cost of a consumer single-license. Whatever.

We moved forward, had our corporate account setup, installed the software, and begin receiving monthly usage reports from Backblaze.

A year later, we’ve decided that we can get by with four, rather than 11 licenses. (Dropbox has made Backblaze redundant for us, to a certain extent.)