How am I doing today, asks JungleDisk. | Dafacto

The personal website of Matt Henderson.

How am I doing today, asks JungleDisk.

08 April 2010

Having long switched to better solutions — e.g. Dropbox and Backblaze — I’d kept my JungleDisk account around because, uh… well, I’m not really sure anymore. Anyway, that’s besides the point. This morning, I logged into the JungleDisk billing interface to change my billing method from one AMEX card to another AMEX card. Simple enough, right? Wrong.

I spent 10 minutes trying to understand why the system kept reporting the old 841 error: “Error validating card/account number range.”

What? I double-checked my card number. I tried different expiration date formats. I nearly called AMEX to make sure there wasn’t a problem with my card. In frustration, I finally gave up, and sent an email to JungleDisk saying that either their system was broken or I was doing something wrong.

This afternoon, I received the following reply, from JungleBroome:

JungleBroome wants to know how I’m doing, today. Well, just recently, you charged my AMEX card, and today I try to switch to another AMEX card, and instead of reporting that you no longer accept AMEX, or, maybe, not presenting it as a choice in your billing interface, you make me waste time with unintelligible error messages — and then you ask, how am I doing, today? Thanks, JungleDisk.

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