Having long switched to better solutions — e.g. Dropbox and Backblaze — I’d kept my JungleDisk account around because, uh… well, I’m not really sure anymore. Anyway, that’s besides the point. This morning, I logged into the JungleDisk billing interface to change my billing method from one AMEX card to another AMEX card. Simple enough, right? Wrong.
I spent 10 minutes trying to understand why the system kept reporting the old 841 error: “Error validating card/account number range.”
What? I double-checked my card number. I tried different expiration date formats. I nearly called AMEX to make sure there wasn’t a problem with my card. In frustration, I finally gave up, and sent an email to JungleDisk saying that either their system was broken or I was doing something wrong.
This afternoon, I received the following reply, from JungleBroome:
JungleBroome wants to know how I’m doing, today. Well, just recently, you charged my AMEX card, and today I try to switch to another AMEX card, and instead of reporting that you no longer accept AMEX, or, maybe, not presenting it as a choice in your billing interface, you make me waste time with unintelligible error messages — and then you ask, how am I doing, today? Thanks, JungleDisk.
That’s scary considering Jungledisk is a subsidiary of Rackspace. I may reconsider setting up a hosting account there.
I have been trying to get support from Jungle Disk for a month now. They only have email support and it takes me 2 days to get a reply then there is only one or two email replies. (not fixing the problem) I do not hear from them on Friday and the process starts over..spending mon and tue trying to get a reply. I understand that if we had signed up with rackspace initially (same cost) we would have phone support 24/7. This is sooo frustrating!!!!