29 May 2013
We have a customer in Germany for whom we developed several Facebook apps used in their business. The apps were associated with the personal Facebook account of our customer contact.
Several months ago, without notification, Facebook converted this person’s personal account to a business account. As a result, all of their apps became orphaned—no longer associated with the account, and no longer accessible for modification.
Facebook later began sending notifications to us (and all app developers) about required app updates vis-a-vis Facebook’s new privacy policies, and warning that non-complying apps would be deactivated.
But without access to the apps, we obviously can’t make any updates.
We’ve tried everything we can think of to get in touch with someone at Facebook about this, but have been unsuccessful. We’ve tried posting in Facebook-sponsored developer forums, posting to several Facebook-related twitter accounts, etc.
As far as we can tell, Facebook does not expose a contact address for developers who have problems that need resolution. And so we are stuck with a set of orphaned apps that we can’t access, but which our customer needs in the operation of their business.
I’m posting this to my blog in the hopes that someone might stumble across the article, who could help. If you can help, please contact me here. Thanks so much.