When sourcing work at Upwork, we tend to look for staff who are located in Europe, so that we have the chance to work in…
The path less traveled.
When sourcing work at Upwork, we tend to look for staff who are located in Europe, so that we have the chance to work in…
One of the best, and most spot-on, comics from xkcd:
On December 1, the Canadian company formerly known as BitGold, sent an email to their customers, announcing a change that fundamentally affects how their customers…
This is the story of how Goldmoney botched the communication of a fundamental change in policy, that ultimately may lead to me taking my business…
Overview In the world of web application development, we sometimes face technical decisions whose trade-offs extend beyond the technical. Those non-technical trade-offs can be subtle,…
Update — Readers will note that I’ve changed the title and URL of this article, and that’s because shortly after posting it, representatives of SendGrid…
One of my favorite podcasts, recently discovered, is StartUp, by Alex Blumberg, former producer at This American Life. The podcast chronicles the story of starting Gimlet Media, Alex’s new business aimed at creating a network of story-narrative podcasts. “StartUp”, documenting their own story, is Gimlet’s first production, and what’s interesting about this podcast is that Alex records almost all of his conversations along the way, giving us uniquely inside access into the creation of their company.
There are certain kinds of tasks for which Upwork is the perfect place to find help. And from personal experience, you can find some absolute…
A few years ago, when Bank of America telephone support told me that my third consecutive defective SafePass card was an isolated incident, I decided to see for myself by blogging about it.
Via DaringFireball, The Deck’s updated privacy statement reads: On rare occasions, we have allowed specific advertisers to use a simple 1×1 tracking pixel for limited…
It’s a weird situation.
In a recent update we made to a customer’s software system, a bug was discovered, which led to a discussion about (a) why the bug wasn’t caught during testing and (b) why we charge them to fix the bug.
Given our business model, this is a discussion that occurs from time to time, and so I decided to capture our viewpoint in the form of an article I can refer to as needed.
About a year ago, someone in the United States going by the iTunes handle “iPhoneReviewer#2” spent nearly five dollars—three of which ultimately was paid to…
In a conversation with the BBC, Motorola president Rick Osterloh had some words to say about Apple’s pricing. We do see a real dichotomy in…
Following is a screenshot of the latest Rego reviews as reported by AppFigures. Pay particular attention to the first one. This German guy, “wilkay”, bought…
Over on Rantbox, I posted a note about 9to5mac killing their full RSS feed, in the same way that TUAW did a while back—which, for me, marked the beginning of TUAW’s decline.
Today I received an email from Nate Westheimer, founder of the Picturelife service I use to store, manage and enjoy my photos and videos, announcing…
About a year ago, somebody must have published a very popular book or article proposing a new sales technique that leads to greater conversion. At…
A while back, I temporarily needed to upgrade my free LinkedIn account to a Premium account. Today, no longer needing the premium services, I visited LinkedIn intending to downgrade back to the free plan. What a nightmare.
Over the years, we at Makalu have tried several web-based customer support services, and have never really found one that worked for us. Until now.
When tens of thousands of customers, I suppose the laws of statistics dictate that you’re going to have a few disagreeable one.
With those, it’s probably best to listen to what they have to say, and just move on. But given the effort we’ve put into making Rego a good product, I can’t help getting a little upset sometimes when I run across them.
In Makalu Interactive, we use two Mac OS X applications—Daylite and Direct Mail—to manage customer relationships and communications, within a context of both client services and the selling of our own products.
Perhaps the biggest struggle in the running a successful small company dedicated to knowledge-based work is deciding “what” to do. When I worked as an employee of another company, back in the day, I only had to worry about “how” I did my job; somebody else figured out the “what”. Read more.
Another good article from The Big Picture blog.
