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Tag: Business

What it’s like to take on venture capital investment

One of my favorite podcasts, recently discovered, is StartUp, by Alex Blumberg, former producer at This American Life. The podcast chronicles the story of starting Gimlet Media, Alex’s new business aimed at creating a network of story-narrative podcasts. “StartUp”, documenting their own story, is Gimlet’s first production, and what’s interesting about this podcast is that Alex records almost all of his conversations along the way, giving us uniquely inside access into the creation of their company.

Software testing and charging customers for bug fixes

In a recent update we made to a customer’s software system, a bug was discovered, which led to a discussion about (a) why the bug wasn’t caught during testing and (b) why we charge them to fix the bug.

Given our business model, this is a discussion that occurs from time to time, and so I decided to capture our viewpoint in the form of an article I can refer to as needed.

Thoughts on product reviews and a tale of a disagreeable customer

When tens of thousands of customers, I suppose the laws of statistics dictate that you’re going to have a few disagreeable one.

With those, it’s probably best to listen to what they have to say, and just move on. But given the effort we’ve put into making Rego a good product, I can’t help getting a little upset sometimes when I run across them.