Makalu was recently hired to redesign an e-commerce site running on WordPress, and implementing its shop using the WooCommerce system. To begin the process, we…
The path less traveled.
Makalu was recently hired to redesign an e-commerce site running on WordPress, and implementing its shop using the WooCommerce system. To begin the process, we…
Last Sunday we left Marbella for a week of vacation in Andorra. Our travel plans included a flight to Barcelona, from where we’d pick up…
ScannerPro is a wonderful iOS app for scanning and working with scanned documents on the iPhone and iPad. Evidently, and unfortunately, Readdle (the app maker)…
In my search for a lightweight app to satisfy my basic photo enhancement needs, I stumbled across FX Photo Studio in the Mac App Store,…
A while back, I temporarily needed to upgrade my free LinkedIn account to a Premium account. Today, no longer needing the premium services, I visited LinkedIn intending to downgrade back to the free plan. What a nightmare.
In convenient chronological order: 1. At the Makalu office in Marbella, we used to have Jazztel 6mb ADSL. 2. A Movistar salesman offered us 30mb…
For quite some time, I’ve been receiving email newsletters from Air Berlin at least two or three times per month. I tried to do something about that today, and I think you’ll find the following conversation with Air Berlin on Twitter to be quite entertaining.
On my last trip to the US, I signed up for the Boingo roaming wifi service. When I later cancelled my account, they continued to charge me for months. Trying to resolve this, I uncovered what seems to be a systematic scam. Read the whole story.
Excited about the recently released FileBuddy 10 utility, I ended up having a pretty rotten purchasing experience.
It’s been an unfortunate week of customer support around the board.
Last year, I purchased 11 licenses of the Backblaze online backup product for Makalu. Even then, the experience of working with the Backblaze people was a little odd; for example, I had to go through the process of getting a quote from the sales guy, which turned out to be precisely 11 times the cost of a consumer single-license. Whatever.
We moved forward, had our corporate account setup, installed the software, and begin receiving monthly usage reports from Backblaze.
A year later, we’ve decided that we can get by with four, rather than 11 licenses. (Dropbox has made Backblaze redundant for us, to a certain extent.)
The original content of this article was removed on September 27, 2012. That article described a poor customer service experience I had with Anthony Tseng,…
I’m looking forward to a future in which I no longer need to do business with dinosaur enterprise software companies like PGP, and their recent acquirer, Symantec.
My encryption needs have always been simple — I’d like to selectively encrypt files that I keep on a company-accessible server, and I’d like to be able to occasionally encrypt the text of an email message. I could do this easily with earlier versions of PGP — around version 6, and back when PGP felt like small company.
But then they turned their sights on the enterprise, and everything has gone downhill since.
One of the things I’m really enjoying being part of this relatively-nascent — in the big picture, as in “Usenet before the AOL gateway” sense…
