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Tag: Software

Software testing and charging customers for bug fixes

In a recent update we made to a customer’s software system, a bug was discovered, which led to a discussion about (a) why the bug wasn’t caught during testing and (b) why we charge them to fix the bug.

Given our business model, this is a discussion that occurs from time to time, and so I decided to capture our viewpoint in the form of an article I can refer to as needed.