Overview In the world of web application development, we sometimes face technical decisions whose trade-offs extend beyond the technical. Those non-technical trade-offs can be subtle,…
The path less traveled.
Overview In the world of web application development, we sometimes face technical decisions whose trade-offs extend beyond the technical. Those non-technical trade-offs can be subtle,…
Today I received helpful support from Kimberly Castleberry, who works at Yoast. At the bottom of her email was a mechanism to provide feedback: I’m…
This morning, when my wife and I took off on our trail run, I started my exercise timer app. A few hours later, we returned…
A few months ago, a frequent-traveler named “Matthew Henderson” from New York City signed up at Delta.com, accidentally providing my Gmail email address instead of their own (which is likely some minor variant of mine.) Since then, I’ve been the lucky recipient of nearly weekly email notifications regarding Matthew’s ticket purchases, travel plans and seat upgrades. Next week, in fact, Matthew is traveling to Cancun—lucky guy!
We have three Macs at home, which run an assortment of cloud-backup and synchronization apps—including Dropbox, CrashPlan, BitTorrent Sync and Arq. Whenever any one, or…
This article is about a frustrating experience with the WIRED Magazine iPad app, by Conde Nast. Background I have an active subscription to WIRED Magazine…
As a Mac user for the past 27 years, I’ve had little exposure to Microsoft Windows. My assumption, though, is that the usability of the…
Germanwings provides a good example for the workflow companies should offer users when sending newsletters.
As Skype has evolved over the years, I’ve the impression they’ve hired a bunch of visual designers, and told them…
Buying anything online from a European provider is likely to be a hair-pulling experience.
Pingdom, the website monitoring service we use at Makalu, just sent an email that seems more like puzzle than a notification.
Back in 2010, I commented on Booking’s deceitful post-trip emails, and it looks like they’re still at it.
Travel booking sites need to do a better job addressing the workflow in which one person does the research, and another does the booking.
