15 February 2011
Postini is a hosted spam service, now owned by Google, which filters your mail before it arrives to your account, placing anything it considers spam into a “quarantine”. When you ask Postini to deliver an incorrectly caught good message, it gives you the option of adding the sender to a whitelist.
Unfortunately for me, whenever I try to whitelist a sender, I receive the following screen with what appears to be an error message:
This has got to be the most useless feedback I’ve ever seen.
The designers of this system obviously have little empathy for the users, and as a consequence, users like me end up frustrated and wasting a lot of time.