On December 26, I requested by email that my account at Virtual Post Mail be closed. (Unsurprisingly, their web interface doesn’t provide a way to do this, nor any instructions regarding how to close your account. Don’t you hate companies that don’t provide account closure from the web?)
Anyway, on the same day, I received a reply from Naohe that my account had successfully been closed, and will not be charged again:
As I expected, today, January 27, I received another charge on my credit card from this company:
So now I have to spend my time and effort contacting them to get the money returned, and again asking them to confirm closure of the account.
In the future, I’m sure that I will at some point again need a mail reception and scanning service, and you can be sure that when the time comes, I will not be returning to Virtual Post Mail.
So, how did they they respond to your followup? I mean, human error is not unheard of. It happens. As long as they promptly clear up their mistake, that’s the most important thing.
They cleared it up. Their customer support has gotten really good, in my experience, and I’m actually considering to return to them as a customer.