Dafacto
The personal website of Matt Henderson.
Latest
Guide
Projects
About
Contact
Articles about Rants
Spam from Spencer Mains and LiveRamp
(2016-07-01)
Spam from Designstraw
(2016-06-14)
Just another day in Spain
(2016-04-29)
Disappointing support from WooThemes
(2016-03-14)
Get a Yahoo homepage when you install Java!
(2016-02-07)
Amazon closed my affiliate referral account
(2016-01-29)
Those knee-jerk app reviews
(2015-11-24)
Need to remove PGP Whole Disk Encryption from a Mac
(2015-10-10)
Poor user experience design at CapitalOne
(2015-09-23)
The Deck’s Updated Privacy Statement
(2015-09-22)
Oh how I hate Intuit — Awful behavior from QuickBooks Online
(2015-08-14)
Unbelievably bad experience with Skype (You just can’t make this stuff up.)
(2015-08-03)
Poor 4G network performance with my iPhone 6
(2015-07-25)
Awful experience ordering from Timbuk2’s European distributor
(2015-06-30)
The “repaired” zipper on my Tom Bihn Co-Pilot
(2015-06-24)
Why the Flickr Mac Uploader needs to stop auto-creating albums
(2015-06-15)
Privacy invasion — Vodafone Spain has become the new NSA
(2015-06-10)
QuickBooks Online and the un-dismissable guide
(2015-06-05)
Online filing of FBARs (FinCEN Report 114) still requires Adobe Reader
(2015-06-01)
Bank of America Online—Get ready for a major change!
(2015-05-27)
Auto-creation of albums in Flickr uploader for Mac
(2015-05-26)
It’s confirmed—Garmin is out the game
(2015-05-24)
The Philips phone that’s going to cause me to lose my hearing
(2015-05-21)
What happened to UI/UX design at Garmin?
(2015-05-19)
Don’t want ValueWalk’s newsletter? Then please confirm that you suck.
(2015-05-18)
Relative safety of various travel means
(2015-05-14)
Paying with my “Smarthphone”
(2015-05-12)
When marketing trumps logic — Betterment on the Apple Watch
(2015-05-06)
Fuck you, iPhoneReviewer#2
(2015-05-05)
UI/UX — Discovery flow in the new commenting feature at Dropbox
(2015-04-29)
Face management in Photos.app version 1.0
(2015-04-24)
A letter to LoadStorm about first-time user experience
(2015-04-21)
The people at Squirrels have a shameful approach to communications
(2015-04-21)
Predicting Apple Q2 iPhone Sales
(2015-04-20)
iCloud Photo Library and the synchronization of Faces data
(2015-04-14)
iCloud Photo Library
(2015-04-14)
Rand Paul is up to some slimey shit
(2015-04-08)
Socialismo
(2015-03-26)
For your credit report, more accounts is better?
(2015-03-19)
The user experience of European banking websites
(2015-03-11)
Don’t do business with LocalFlavor.com
(2015-03-03)
Considering health care costs as taxation
(2015-02-22)
What to do about this German customer from hell?
(2015-02-15)
A paragon of user interface design
(2015-02-13)
A new version of PDFpenPro is available! Do you want to download it?
(2015-02-09)
Beginning of the end for 9to5 Mac?
(2015-02-09)
Photos for Mac
(2015-02-09)
My iCloud Photo Library seems to be broken
(2015-02-06)
Why can’t Twitter fix their Mac app?
(2015-02-02)
The unethical business practices of eFax
(2015-01-31)
Be careful when doing business with Virtual Post Mail
(2015-01-27)
iOS 8 battery usage stats are relative
(2015-01-26)
oDesk found a great fit for my job
(2015-01-26)
Spain’s Biggest Spammer — Securitas Direct
(2014-11-27)
Can we jump on a 15 minute call?
(2014-11-27)
Beachbody seem to be stuck in the 1990s
(2014-11-05)
Bank of America SafePass Card Bubbles
(2014-09-04)
Suspicious Practices at Europcar
(2014-07-28)
Hours of lost time because Delta airlines do not validate new account email addresses
(2014-02-17)
Readdle, the makers of ScannerPro, seem to have outsourced their customer service.
(2013-12-20)
FX Photo Studio has neither auto-enhance nor good customer support
(2013-10-18)
Calling Gmail technical support (yet another scam story)
(2013-09-27)
Louis Zha and the brand benefits of the word DIPSHIT
(2013-09-24)
Sony Playstation Network doesn’t validate email accounts
(2013-07-22)
LinkedIn has the worst account downgrade workflow ever
(2013-07-08)
Anatomy of a Movistar customer service catastrophe
(2013-07-03)
Yahoo adds an ugly navigation bar to the Flickr website
(2013-07-02)
To the German App Store user Rumpel5t1
(2013-05-07)
Buggy Twitter website
(2013-04-16)
Problems with Movistar ADSL
(2013-04-09)
Unsubscribing from email with Air Berlin
(2013-02-14)
Systematic overcharging at Boingo?
(2012-10-10)
It's more pleasant to pull teeth than to buy something online with a credit card in Europe
(2012-09-26)
What do four questions look like?—Bad user experience with Booking.com
(2012-09-12)
Spamming the SEO Spammers
(2012-09-01)
Can customer support get any worse than this?
(2012-06-27)
Awful customer support at Backblaze
(2011-10-28)
Anthony Tseng's awful approach to customer support
(2011-10-28)
An awful experience at Symantec
(2011-10-10)
The problem with iTunes reviews
(2011-09-29)
Translating Intuit's corporate speak about Quicken's compatibility with OS X 10.7 Lion
(2011-07-08)
A message from Rand Paul (or, what pisses me off about the conservatives)
(2011-06-22)
Apple Customer Service in Spain.
(2010-07-07)
German government bureaucracy
(2010-06-29)
And so it begins with Orange Crazy iPad experience.
(2010-06-17)
The nightmare that is Vodafone Espaa Ordering an iPad microSIM
(2010-06-07)
I hate being part of a crude and insulting sales process.
(2009-08-14)
Problems with Vodafone Spain
(2008-09-02)
Skype's Top-Secret Artificial Intelligence Based Customer Support System (AKA: Sandra Valle)
(2007-01-24)
Jazztel: Worse than Telefonica? (And other Spanish building experiences…)
(2006-05-16)
Apple(Does)Care!
(2006-04-25)
Apple(Don’t)Care
(2006-04-18)
Terrible Telefonica
(2006-02-23)