Anthony Tseng's awful approach to customer support

The original content of this article was removed on September 27, 2012. That article described a poor customer service experience I had with Anthony Tseng, the maker of a set of wire-framing templates.

Since the publication of that article, I have had some exchanges with Anthony in which I learned of additional circumstances relating to that experience that affected his judgment at the time. Anthony apologized and assured me that my experience was not consistent with how his customers are generally treated.

I found him to be sincere, and I appreciated that rather than respond defensively, he was quick to acknowledge the problem and address it with honesty. We’re all human, have bad days, and sometimes make mistakes, and so I agreed to remove the original story from this article.

Agree? Disagree? What do you think?