What do four questions look like?—Bad user experience with Booking.com
Earlier this week I completed a trip that I'd earlier reserved with Booking.com. Today, a fews days later, I received this innocent-looking email from Booking, asking me if I'd be so kind as to answer four questions about my trip.
Four questions. That's all. Why not? So, I clicked the link.
Would you like to know what four questions looks like? More like nearly 16 to me. Thanks for a great user experience, Booking.com.
Update
Booking tweeted to me that they plan to address this. Let’s check back next year.
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