What do four questions look like?—Bad user experience with Booking.com

Earlier this week I completed a trip that I’d earlier reserved with Booking.com. Today, a fews days later, I received this innocent-looking email from Booking, asking me if I’d be so kind as to answer four questions about my trip.

Four questions. That’s all. Why not? So, I clicked the link.

Would you like to know what four questions looks like? More like nearly 16 to me. Thanks for a great user experience, Booking.com.

Update

Booking tweeted to me that they plan to address this. Let’s check back next year.

Enjoy this article? — You can find similar content via the category and tag links below.

• Categories — Rants
• Tags — User-Experience

Questions or comments? — Feel free to email me using the contact form below, or reach out on Twitter.