A few weeks ago, a Securitas salesman popped into the office, offering deep discounts should we be interested in upgrading our three-year-old alarm system. Given three years of technological

Today at lunch, the Makalu design team had a fierce debate with the Makalu development team over the relative merits (or lack thereof) and likely futures of the iPhone vs the Android. I won't go

When I started Makalu, over a decade ago, I remember longing for a user's manual to help with questions like, "How much should I charge?" and "How should I price my work?" This article describes how

So this blog used live at thisusersexperience.com. When I first registered that name, I thought, "Hmmm, that's kind of long. I sure wouldn't look forward to spelling that out over the phone — in

One of the things I'm really enjoying being part of this relatively-nascent — in the big picture, as in "Usenet before the AOL gateway" sense — phase of Twitter existence, is faster customer

Javier Diaz Carretero, of Andalucia, is one of Spain's top marathon, half-marathon and cross-country runners. He's also role model for those willing to take risks in order to follow their passion

Communicating well in 140 characters is one of the newer dimensions of "communication design," and its importance was discussed at length some time ago by Rands in, "The Art of the Tweet." Just like

This morning we launched the redesign of the Makalu Aerospace and Makalu Interactive websites. Makalu designer, Alex Bendiken (@minimaltwist), loves to add a twist to our designs. To celebrate the

On February 17, Jason Fried wrote an article announcing 37signals's intention to hire an outside firm to redesign their blog, Signals vs. Noise. Companies wishing to be considered for the project

I remember, as if it were yesterday.

I was sitting in the ground station laboratory at the European Space Agency, needing to setup a test configuration using the "Monitoring & Control Module," and