The personal website of Matt Henderson.
Articles tagged Customer-Service
Suspicious Practices at Europcar
Readdle, the makers of ScannerPro, seem to have outsourced their customer service.
FX Photo Studio has neither auto-enhance nor good customer support
LinkedIn has the worst account downgrade workflow ever
Anatomy of a Movistar customer service catastrophe
Unsubscribing from email with Air Berlin
Systematic overcharging at Boingo?
Can customer support get any worse than this?
Awful customer support at Backblaze
Anthony Tseng's awful approach to customer support
An awful experience at Symantec
Twitter-based customer support FTW.